Support
We're here to help you feel supported, understood, and confident using Tellit. If something isn't working the way you expect, or you just need a hand finding your way around, you can reach out anytime.
Contact Us
support@tellitjournal.com
We answer all messages personally. Most questions are resolved within 24–48 hours, and often much faster.
Common Topics
Account & Login
- Trouble signing in
- Didn't receive verification email
- Updating your email or profile info
- Resetting your password
Recording & Audio
- Mic not responding
- Audio not saving
- Playback issues
- Distorted or quiet recordings
Spaces
- Creating or organizing new Spaces
- Editing or deleting Spaces
- Understanding how Spaces work
Insights & Transcriptions
- How insights are generated
- Understanding themes and emotional indicators
- Issues with transcript accuracy
- Missing or delayed insights
Notifications
- Push notifications not showing up
- Reminders not triggering
- Adjusting frequency and type of alerts
Accessibility
- Screen reader support (VoiceOver / TalkBack)
- Larger in-app text or reduced motion
- Transcripts & captions
- Voice guidance
Data & Privacy Requests
Tellit takes privacy seriously — especially with sensitive voice entries.
Request Your Data
Email us at:
support@tellitjournal.com
Subject: "Request My Data – [Your Email]"
Delete Your Account
You can delete your account inside the app:
Settings → Account → Delete My Account
If you need additional help, email:
support@tellitjournal.com
We permanently delete:
- Audio entries
- Transcripts
- Insights
- Spaces
- Profile information
We cannot recover deleted data.
Troubleshooting Tips
If recordings aren't working
- Make sure microphone permissions are enabled
- Close and reopen the app
- Restart your device (this reinitializes audio permissions)
- Ensure no other app is using the mic
If insights aren't appearing
- Stable internet connection required
- Refresh the entry
- Check if the AI provider is having downtime (rare)
- Contact support if insights are missing for more than 10 minutes
If the app feels slow
- Update to the latest version
- Clear cache (web)
- Restart device
- Contact support if persistent
Feedback & Feature Requests
Tellit grows because of the voices who use it.
If you have an idea, a wish, or something that would make your experience better, send it to:
support@tellitjournal.com
We read everything.
Urgent Safety Note
Tellit is not therapy or crisis support.
If you're in immediate danger or experiencing a mental health crisis, please contact:
- 988 (United States)
- 112 (EU)
- Your local crisis hotline
Your safety matters more than anything.
Tellit is built to help you hear yourself more clearly.
If something gets in the way, reach out — we'll help you get back to your reflection.